Returns, Damage & Refund Policy

Cancellation before dispatch

You may submit a cancellation request from your account while an order is still eligible. A cancellation request is not automatic; it is reviewed and approved or rejected by the Nakhat admin team. If a prepaid cancellation is approved before dispatch, the refund is initiated to the original payment method.

Damaged, defective or incorrect product

Please contact us within 48 hours of delivery with the order number, clear photographs and an uninterrupted unboxing video showing the parcel and product. Once verified, we may offer replacement, store credit or refund as appropriate.

Handmade variations

Minor differences in surface texture, shade, brushwork, floral placement or tiny air marks can naturally occur in handcrafted sculptural-paste products and are not treated as manufacturing defects.

Change-of-mind returns

Because products are handmade, fragile and often prepared in small batches, change-of-mind returns are not accepted unless the store admin explicitly approves an exception. Products must not be used, washed, altered or damaged.

Refund timing

Approved online-payment refunds are initiated through the payment provider. Bank processing time after initiation is controlled by the payment provider/bank and may take several working days.